RETURNS POLICY — CONNECT GAME APPAREL

At Connect Game Apparel, we want you to love your shoes. If something isn’t right, here’s how we handle returns, exchanges, and refunds.

Return Window

  • You have 15 days from the delivery date to initiate a return or exchange.
  • Items must be returned in their original, unworn condition, with all original packaging, tags, and the shoebox included (the shoebox must be returned undamaged — please do not use it as the shipping box).

Eligibility for Returns

To qualify for a return, your item must be:

  • Unworn, unwashed, and undamaged
  • In the original packaging with tags attached
  • Free of any signs of outdoor wear (dirt, scuffing, sole wear)

Final Sale Items: Items marked as final sale, clearance, or purchased during a promotional discount are not eligible for return or exchange, unless defective.

Defective or Damaged Items

If your item arrives defective or damaged, contact us within 7 days of delivery with your order number and photos of the issue. We’ll cover return shipping and offer a free replacement or full refund for manufacturer defects.

How to Start a Return

  1. Email connectgameapparel@gmail.com with your order number and reason for return
  2. We’ll send you a return authorization and shipping instructions
  3. Pack the item securely in its original shoebox, placed inside a shipping box (do not ship using the shoebox alone)
  4. Ship the item back using the provided instructions

Return Shipping Costs

  • Defective/incorrect items: Connect Game Apparel covers return shipping
  • Change of mind / wrong size or color: Customer is responsible for return shipping costs
  • We recommend using a trackable shipping method, as we are not responsible for lost return packages

Refunds

  • Once your return is received and inspected, we’ll notify you via email
  • Approved refunds are processed to your original payment method within 5–10 business days
  • Shipping charges from the original order are non-refundable, except in cases of our error or a defective product

Exchanges

  • Need a different size or colorway? Request an exchange instead of a refund when starting your return
  • Exchanges ship out once we receive your original item
  • Subject to availability — if your requested size/colorway is out of stock, we’ll offer a refund instead
  • If the shoes sent back for the exchange are not in NEW condition, the original pair will be sent back without the option for a refund.

Order Cancellations

  • Orders can be canceled for a full refund within 24 hours of purchase, as long as the order hasn’t shipped yet
  • Once an order has shipped, it’s treated as a standard return

Questions?

Reach out to us at connectgameapparel@gmail.com or through our website contact form, and we’ll get back to you as soon as possible.