Shipping Policy – CONNECT GAME APPAREL

Thanks for shopping with Connect Game Apparel! Below you’ll find everything you need to know about how we process, ship, and deliver your order — domestically and internationally.

Order Processing Time

• Orders are typically processed within 1–3 business days of purchase, excluding weekends and holidays
• During high-volume periods (launches, promotions, holidays), processing may take slightly longer — we’ll notify you if there’s a significant delay
• You’ll receive a confirmation email with tracking information once your order ships

Domestic Shipping (United States)

• Shipping rates are calculated automatically at checkout based on your address, package weight, and dimensions
• Delivery times are estimates provided by the carrier and are not guaranteed
• A signature may be required for orders over a certain value

Canada Shipping

• Orders to Canada may be subject to import duties and taxes — see International Duties & Taxes below

International Shipping (Rest of World)

We’re proud to ship Connect Game Apparel worldwide.

• Delivery times vary by destination country and local customs processing — some countries may experience longer transit times
• Tracking is provided for all international orders where available through the carrier
• We are not responsible for delays caused by customs processing, local postal services, or events outside our control (weather, strikes, customs holds, etc.)

International Duties & Taxes

Connect Game Apparel ships internationally, but please note: international orders may be subject to import duties, VAT, and customs fees assessed by your country’s customs agency upon delivery. These charges are separate from your order total and are the customer’s responsibility to pay. Fees vary by country and are determined by local customs authorities — we recommend checking with your country’s customs office for estimated rates before ordering if you’d like to avoid surprises at delivery.

Order Tracking

• Once your order ships, you’ll receive a shipping confirmation email with a tracking number and link
• Please allow 24–48 hours for tracking information to update after your order ships
• If your tracking shows no movement for an extended period, contact us and we’ll help investigate with the carrier

Lost, Delayed, or Damaged Packages

• If your package is lost, significantly delayed, or arrives damaged, contact us at connectgameapparel@gmail.com within 7 days of the expected delivery date
• Include your order number and, if applicable, photos of any damage
• We’ll work with the carrier to file a claim and resolve the issue — options may include a replacement or refund, depending on the situation

Incorrect Address

• Please double-check your shipping address at checkout — Connect Game Apparel is not responsible for orders shipped to an incorrect address provided by the customer
• If you notice an error immediately after placing your order, contact us right away at connectgameapparel@gmail.com and we’ll do our best to correct it before the order ships

P.O. Boxes & Military Addresses (APO/FPO/DPO)

• We currently ship to P.O. Boxes within the U.S. using standard postal service where available
• Military addresses (APO/FPO/DPO) are supported where carrier service allows; delivery times to these addresses may vary

Questions?

Reach out to us at connectgameapparel@gmail.com or through our website contact form, and we’ll be happy to help.